Refund Policy

We appreciate your support and want to ensure clarity when purchasing bottle packages online. Please review the following policy before making a purchase:

1. All Sales Are Final

• Online bottle packages are considered final sales once purchased.
• Due to the nature of events and reservations, no refunds, exchanges, or cancellations will be issued after purchase.

2. Rescheduling & Credit

• If you are unable to attend on the selected date, you may request to reschedule your package for a future date (subject to availability and management approval).
• In certain cases, management may provide a credit toward a future reservation equal to the value of your unused package.

3. Event Cancellations by Venue

• If Peppermint Hippo must cancel or reschedule an event due to unforeseen circumstances, we will offer:
• A full credit toward a future bottle package, or
• A refund back to the original form of payment (at management’s discretion).

4. Service Charges & Gratuity

• All service fees, gratuity, and taxes included in online purchases are non-refundable.
• Rescheduled packages will carry forward the same service terms.

5. Fraud & Chargebacks

• Any unauthorized chargebacks or disputes will be contested with evidence of purchase, and may result in denial of future reservations.